Returns&Shipping
Shipping
NextShore FZ-LLC ships to Italy and across Europe.
All orders are processed within 1–2 business days after payment confirmation. Once shipped, customers will receive an email with the tracking number.
Estimated delivery times:
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Italy: 2–4 business days
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Europe: 2–7 business days
Shipping times are estimates and may vary due to logistical factors or holidays.
Shipping Costs
Shipping fees are automatically calculated at checkout based on destination.
Returns & Refunds
Customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return within 14 days from delivery.
Return Conditions
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The item must be unused, undamaged, and in its original packaging.
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Hygienic or consumable items (where applicable) cannot be returned.
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Return shipping costs are the customer’s responsibility unless the product is defective or a shipping error occurred.
Defective or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours at:
📧 faoshop@proton.me
We will arrange an immediate replacement or refund.
Refunds
Once the return is received and inspected, the refund will be processed within 5–7 business days using the same payment method used for the purchase.
Contact
For any questions regarding shipping, returns, or refunds, please contact us through the Contact Us page or via email at:
📧 faoshop@proton.me