
Product details
Every item in the FAOSHOP catalog is chosen for how it holds up in daily use, not just how it looks in a photo. Materials, construction and finish are reviewed before a product is added β the full specification for this item is listed below.
If a measurement, material or care instruction isn't covered here, reach out before ordering β we'd rather answer a question upfront than handle a return afterward.
Made to be used, not just unboxed.
Every order goes through the same checks before it leaves the warehouse, regardless of which department it's from.
Checked before dispatch
Each item is inspected for defects and correct packaging before it ships.
Dispatched within 48h
Orders leave the warehouse within two business days, with tracking sent by email.
Packed to survive transit
Protective packaging suited to the item, not a one-size-fits-all box.
Answered by a person
Support questions are handled by our team, not an automated queue.
Checked before it ships, not after.
Every order is reviewed for correct item, correct variant and visible defects before it's sealed for shipping. Mistakes still happen occasionally β when they do, the return process below covers it.
- Manual check against the order before packing
- Packaging matched to the item's fragility
- Tracking issued at the moment of dispatch
A straightforward way back if it's not right.
Unused items in original packaging can be returned within 30 days of delivery. Contact support with the order number and reason for return β instructions are sent by email, no back-and-forth required.
- 30-day window from date of delivery
- Refund to original payment method
- Support replies within 24 business hours
Frequently asked questions
How long does shipping take?
Orders are dispatched within 48 business hours and typically arrive within 3β5 business days domestically, longer for international destinations. A tracking number is sent by email as soon as the order ships.
Can I return or exchange an item?
Yes. Unused items in original packaging can be returned within 30 days of delivery for a refund. Full instructions are provided by email once a return is requested.
What payment methods are accepted?
All major debit and credit cards, plus the regional payment methods enabled at checkout. Transactions are encrypted and card details are never stored on our servers.
How do I contact customer support?
Support enquiries are answered within 24 business hours. Order-related questions are handled fastest when the order number is included.
Is checkout secure?
Yes β all transactions are encrypted and processed by our payment provider. Card details are never stored on our servers.
Ready when you are.
Free tracked shipping, 30-day returns, and secure checkout on every order.
Free shipping Β· 30-day returns Β· Secure checkout